EVMWD - Website - Website Guide

New and improved services for residents, businesses, and surrounding agencies!

EVMWD's Web site has a new look! Behind the “cyber savvy” new homepage is an innovative way of using e-government (electronic government), which delivers more and even better services to residents, businesses, and surrounding agencies.

For several years, EVMWD has maintained a Web site with services such as news and information, now evmwd.com is much more. A new and improved search engine makes it easier to find what you need, an expanded Board of Directors section and an easy-to-read calendar lets you know all that is happening at EVMWD.

What is e-government? It is a way for residents to get faster service, and more thorough local information 24 hours a day.

Even if you’re not one of the many households in the EVMWD service area with Internet access, there are many benefits to this latest e-government strategy. These benefits include reduced in-person customer wait times during peak periods, lower District transaction costs, and more open phone lines.

If you are a wired household, www.evmwd.com promises convenience and timesaving access to paying your bill online, service requests, Board agendas, documents and reports.

It also means faster solutions for residents seeking answers to frequently asked questions, better communication and up to the minute news and information through eNotify and other “new media” using Internet technologies.

Information, communication and transactions

“E-government’s primary objective is to put residents, buisinesses, and surrounding agencies in charge of their relationship with the District,” EVMWD's new website features already considered “big hits” by Internet users – job postings, meeting information, District history, and conservation issues – have been recreated on the new site, but made easier to find and use.

Starting early 2005, access your account information and pay your bill online!

A new automated web system that allows EVMWD customers access to their account 24 hours-a-day, 7 days-a-week. Just right to fit your busy life!

Customers will be able to make payments using their credit or check card, or using their bank checking or savings account information…all without additional fees. They can also access account information such as a 12 month billing and payment history; view electronic versions of their current and past bills; graphically compare water usage, by month, for the past 3 years; and confirm and update contact information and their mailing address.

All that is needed to access the system is the 6-digit EVMWD account number and a 4-digit PIN. The PIN has initially been set to default as the last 4-digits of the primary driver’s license number found on the account. The PIN can be changed once the customer has accessed the account.

Highlights of EVMWD's new website

	New and improved search engine: This powerful search engine makes finding your District information needs much more intuitive for residents, businesses and surrounding agencies. Look for it in the top-right of every page. The various Guides and the FAQ feature connects to massive databases of information on everything from conservation to water service problems.
	A-Z Index is a comprehensive source for information about EVMWD's programs and services. By typing in a key word like billing questions or education programs, the service guide will list all the references to your key word. Or, select from the alphabetical list. The guide will display all the information for services beginning with that letter. Try out the A-Z Index
	eNotify: EVMWD constituents will be able to sign up to receive information directly from the Web site when items of interest to them are posted. Several topic areas will are available for selection. Whenever a topic is posted in a selected area, eNotify subscribers will receive an e-mail linking them to the new content area. Sign up for eNotify
	FAQs: If your request isn’t addressed through A-Z index, try the FAQ feature. These FAQs are based on the questions most often asked of District staff. Try out the FAQ section
	Real-time calendars: Review the Board Calendar for upcoming Board related meetings, or look at the overall District calendar for events such as Blood Drives. Upcoming events are show in the main homepage or you can visit the individual calendars. View the Board Calendar
	Development Services: Are you a developer looking for information, are you and individual building a house? All the information you need is under our Development Services section. Download forms, request information. See the Development Services section
	Agendas and Minutes: Get informed on District issues and Board of Director topics by accessing various meeting agendas. . These agendas and minutes on issues before the Board of Directors provide background information to help you better understand what’s happening in your community. Take a look at the Agendas and Minutes section
	Services and Information Center - Services is your gateway to browse the A-Z Index, sign up for eNotify, look at job openings, review current RFPs and Bids, or browse FAQs. At the Information Center, you can learn about biosolids, treating wastewater, or review water quality information. In addition, you can view various videos about the District. Browse Services Browse the Information Center
	Jobs: Looking for a career change? Visit the Human Resources section of the website to learn about current job opportunities. Are you an agency doing a classification and compensation survey? Visit the section to download all current job descriptions, labor contracts and salary schedules. View current job opportunities

Whether you‘re a first-time visitor or a repeat customer, we hope you will find the District's redesigned Web site informative and easy to navigate. If you're looking for a topic, please utilize the new features of the website to find what you are looking for.

Connecting residents, businesses, and surrounding agencies with the services and information they need 24 hours a day, seven days a week, is a top priority of the Board of Directors. This site, like the Internet itself, is ever-evolving. Check back frequently to find out the latest news on what‘s happening at the District

This Web site was designed by Civica Software and an interdepartmental team of District employees. Once you‘ve had an opportunity to tour the new Web site, drop us an e-mail and let us know what you think. We‘re always looking for better ways to communicate and new ideas to help keep residents, businesses, and surrounding agencies in touch with EVMWD.