The goal of the District is to provide customers with convenient payment options; whether the customer is close by, or is traveling across the globe.

Payment Types

Payment Locations

Automated Payment Systems

Payment Due Dates

A Note About Payments Made Via Bank & Other Websites

Payment Types

The District accepts the following types of payments:

• Cash (In person only please)
• Check
• Money Order
• ATM Card (In person only please)
• Debit Cards with the Visa or MasterCard logo
• Credit Cards with the Visa, MasterCard, American Express or Discover logo
• Auto Pay:
  • No more delinquent charges! A convenient payment option that allows the District to debit a customer's checking account on a scheduled basis for the balance of the monthly bill. Customers will always know in advance what the District will debit since the payment is not taken until the due date posted on the bill. Customers must complete and submit a short application form accompanied by a voided check which matches the account which payments will be debited from. The application form is located on the back of your monthly statement, or you may also print the application below, and mail it to the District. Once the application has been submitted it takes about 2 months for payments to automatically deduct from your checking account. Continue to pay your bill until you see "Auto Pay - Do Not Pay" in the Amount Enclosed section of your bill's remittance slip.

Auto Pay Application Form (Also found on the back of your bill.)

If the name on the checking account matches the name on the EVMWD account, then customers can call Customer Service to enroll in Auto Pay, or log onto their account (click here) to enroll in, update or cancel their Auto Pay service.

Currently, the District does not charge customers a convenience fee for making ATM, credit or check card payments.

back to top

Payment Locations

Currently, the District does not have any authorized satellite payment locations. However, since customer convenience is always a goal of the District, payments can be made in person at the District's offices in Lake Elsinore; by calling Customer Service at 951-674-3146; or utilizing the District's automated account access and payment systems.

There are two systems available 24 hours-a-day, 7 days-a-week. The first can be access by calling 951-674-3146, and selecting Option 1 from the main auto attendant menu. The second can be accessed by visiting the District's website and selecting "My Account" from the home page. The automated phone system requires the customer to enter their 13-digit account number and a 4-digit PIN, which was originally the last 4 digits of the driver's license number listed on the account.

A drive-up payment drop box is available at the end of the main lobby parking lot for customers that wish to drop off ONLY a check or money order payment. Please note that the District will not be responsible for any cash payments placed in the drop box. Also, payments which are deposited after 7:30 am will not be posted to customer accounts until the following business day.

back to top

The District has 2 automated payment systems which allow customers to access account information and make payments 24 hours-a-day, 7 days-a-week. All that is need to access the automated phone system is your 13-digit account number which can be found on your bill, and a 4-digit PIN which was originally defaulted to the last 4-digits of the primary driver's license listed on your account.

• Interactive Voice Response (Phone): By calling 951-674-3146, and selecting Option 1 (Customer Service) from the main menu, customers can access an automated system that is responsive to both voice and touch-tone commands. The following functions are presented to the customer:
• Listen to account information such as your total balance, past due balance, due dates, last payment made, and total charges on your most recent bill. Make a payment using a check card with a MasterCard or Visa logo; a credit card with a MasterCard, Visa, Discover or American Express logo.
• Change the PIN that is used to access both automated systems.
• Transfer to the District's main menu.
• Speak with a Customer Service representative during normal business hours.

Customers may also access their account information and make payment using the District's interactive web system, eCare. 

• eCare (Internet): By navigating to www.evmwd.com, and selecting "My Account" from the home page, or from the customer service page, customers can do the following:
• View current account information such as your total balance and the total charges on your most recent bill.
• Make a payment using a check card with a MasterCard or Visa logo; a credit card with a MasterCard, Visa, Discover or American Express logo.
• View a graphical representation of your property's usage history, along with a corresponding table.
• View comprehensive billing, payment and adjustment history for your account.
• Enroll in/Update/Cancel Auto Pay service.

back to top

Payments are considered delinquent if not posted to your account 21 days from the Bill Date noted on your statement. Delinquent accounts are subject to a $5.00 or 5% charge, whichever is greater.

Customers that receive an Notice of Interruption of Service due to non-payment must have their payment posted to their account no later than 2:30 pm on the due date listed on the notice. Payments received after this time are limited to cash, money order or credit card payments, and additional fees will apply.

Please click here for your Billing & Payment Schedule.

back to top

A great way to pay your EVMWD bill is using your bank's, or other companies that provide bill paying service, website. Many banks offer electronic bill payment service to their customers for little, or no, charge per month. Customers can make one time payments or schedule their payments for particular times of the month. In most cases, the payment will arrive at the District in as little as 2 - 5 business days.

However, customers should use caution when using this method. In some cases, when you make your payment this way, it may not arrive at the District in time to prevent a delinquent charge, or possibly service interruption due to non-payment.

While your bank will remove the funds from your account the day you schedule the payment to take place, that does not mean that those funds arrive instantly at the District. When your funds are removed from your bank account, your bank electronically transmits the payment to a centralized, national "clearing house" and the payment is then routed to the District's banking institution. Our banking institution compiles an electronic file that is sent to the District every day the bank is open for business.

Please make sure you allow plenty of time for your payment to arrive!

back to top