All action taken by the District is strictly governed by the District's Administrative Code. All policies are reviewed and approved by the publicly elected, 5-member Board of Directors. The goal of the Customer Service Department is to fairly and consistently apply the policies outlined in the Administrative Code to all customers.

The sections of the Administrative Code which pertain to Customer Service are included in this section. Please click on a topic below to view the appropriate section.

Section 2200. Appeals
§ 2201. General Appeals Procedure/Policy.
§ 2202. Extraordinary Water Use Appeal Policy.
§ 2204. Recalculation of Commercial Account Sewer.

Section 2300. Water Rates & Charges
§ 2301. Water Rates - Elsinore Division
§ 2302. Power Zone Charges - Elsinore Division
§ 2303. Monthly Fixed Meter Charges - Elsinore Division
§ 2304. Water Rates - Temescal Division
§ 2305. Power Zone Charges - Temescal Division
§ 2306. Monthly Fixed Meter Charges - Temescal Division
§ 2307. Special Conditions of Service - Temescal Division
§ 2308. Water Service Deposits
§ 2310. Water Connection Charges
§ 2311. Water Meter Installation Charges
§ 2312. Temporary Service/ Construction Water

Section 2400. Sewer Rates & Charges
§ 2401. Sewer Divisions
§ 2402. Monthly Sewer Service Rates - Southern Division
§ 2403. Monthly Sewer Service Rates - Horsethief Canyon
§ 2404. Sewer Rates - Regional System
§ 2405. Sewer Rates - Canyon Lake
§ 2406. Method of Calculation - Sewer Rates
§ 2407. Sewer Deposits

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Section 2500. Fines & Penalties

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Section 2600. Miscellaneous Fees & Charges
§ 2602. Service Origination Fee
§ 2605. Backflow Devices
§ 2606. Meter Accuracy Testing
§ 2610. Administrative Fee - Load Count

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Section 3200. Rules & Regulations Governing Water Service.
§ 3201. General Provisions
§ 3202. Definitions
§ 3203. Installation of Service
§ 3204. Main Extensions
§ 3205. Water Rates & Charges
§ 3206. General Use Regulations
§ 3207. Meters
§ 3208. Public Fire Protection
§ 3209. Private Fire Protection Service
§ 3210. Temporary Service/ Construction Water
§ 3211. Temporary Water - Load Count
§ 3212. Temporary Service - Floating Hydrant Meters
§ 3213. Unmetered Construction Water Policy
§ 3214. Water Service Delivery Categories

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Section 4050. Customer Service Policies & Procedures.
§ 4051. Service Conditions
§ 4052. Application Procedure
§ 4053. Connection/ Capacity Fees
§ 4054. Security Deposits
§ 4055. Billing and Payments
§ 4056. Discontinuance of Service
§ 4057. Collections
§ 4058. Exceptional Circumstances
§ 4059. Liens
§ 4060. Credit Report(ing) Procedure
§ 4061. Accounts Requiring Property Owner Maintenance

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